MANUFACTURER WARRANTY VS STORE GUARANTY

We would like to explain the difference between a Manufacturer’s Warranty and a Reseller’s (Store) Guarantee, as these are often confused.

• The Manufacturer (The Brand): The brand that designs and builds the product is fully responsible for the quality, performance, and technical defects that may arise over time. The warranty card inside the box is a contract between you and the brand.

• The Reseller: Our legal and ethical responsibility is to ensure the product reaches our local market in perfect physical condition, without any of the box content missing, and that it powers on and functions correctly upon initial setup.

OUR RESPONSIBILITY AS A STORE (RESELLER)

As an authorized reseller, our guarantee covers the following exclusively within the first 2 to 3 days of purchase:

• Shipping Integrity: The product arrived in Lebanon without physical damage caused during transit.

• Box Contents: All accessories listed on the box are present.

• Factory Defect (DOA – Dead on Arrival): The unit operates correctly the very first time you turn it on. If the product does not power on or fails its initial setup due to a factory defect within this period, we will send the unit to the maintenance department, and if proven defected by the factory, we will immediately replace the unit (if stock is available), issue a store credit note, or provide a full refund (if there is none left in stock to replace).

Important Note: We are not responsible for:

• Product quality, longevity, or stoppage that occurs after the first successful use (this falls under the Manufacturer’s Warranty).

• Personal preference (e.g., “I don’t like the sound,” “It’s not what I expected”).

• Incompatibility with your other devices, computers, or software.

• Damage caused during delivery by the third-party shipping company (we use Lebanon’s most trusted couriers, but once it leaves our hands, we rely on their service).

THE MANUFACTURER WARRANTY (THE BRAND’S RESPONSIBILITY)

Most products come with a limited warranty provided directly by the brand. This warranty covers technical failures that occur after the initial purchase period, subject to the brand’s specific terms and conditions.

• For Brands We Officially Distribute: We act as a facilitator. We are happy to submit warranty claims on your behalf and coordinate with the brand to ensure you receive your rights. However, we are not the final decision-makers; the brand is.

• Exclusions: Manufacturer warranties almost never cover physical damage, water damage, electrical shocks (power surges), drops, or misuse—whether intentional or accidental.

• Our Role: We will handle the logistics of getting your product to the brand’s service center. If the brand approves the repair or replacement, we will deliver it to you. If the brand denies the claim, we cannot override their decision.

Note: We do not assume financial or legal liability for the specific terms, duration, or coverage of any manufacturer’s limited warranty.

RETURN & EXCHANGE POLICY

We maintain a strict return policy to ensure all products remain new and unopened for our customers.

• No Refund Policy: Refunds are not allowed under any circumstances, except in one condition: if the product is confirmed to have a manufacturing defect (Dead on Arrival) within the first 2 to 3 days of purchase. In such cases, we will replace the unit (if stock is available), issue a store credit note, or provide a full refund (if no stock remains for replacement).

• Time Limit: Returns or exchanges are only accepted within 7 days of the original purchase date. Extensions are only granted at the sole discretion of management (e.g., for gift purchases).

• Complete Packaging Requirement: The product must be returned in its complete original packaging, including the outer box, all internal inserts, protective plastics, and every accessory originally included. Returns with missing or damaged packaging might be rejected

• Store Guarantee Claims: To file a claim under our Store Guarantee, we reserve the full right to conduct our own technical inspection and investigation. Customers should not expect an immediate replacement or refund upon arrival. We require adequate time to diagnose the unit and determine the true cause of the issue. Our assessment is based on physical evidence and diagnostic results, not on verbal assurances. Claims such as “I did not touch it,” “I never dropped it,” or “I only opened it today” do not influence our investigation. We do not operate on trust; we operate on facts.

• Important Recommendation for Headphones & Speakers: We highly recommend testing these products in our store before you leave. Once they work for the first second in front of us, our store guarantee is fulfilled, and the Manufacturer’s Warranty takes over for any future issues. We cannot accept returns or exchanges for change of mind, personal preference, or incompatibility

IMPORTANT NOTICE TO ALL CUSTOMERS

This policy is published on our website and is available for you to review at any time before making a purchase. By completing a purchase with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this policy.

As is standard practice with retailers worldwide, our staff are not required to verbally explain this entire policy to every customer at the time of sale. Our team will happily provide a summary when asked, but the full policy remains your responsibility to read and understand. We strongly encourage you to review this page carefully before purchasing, especially when buying headphones, speakers, or any electronic product.

We believe in transparency and want you to be fully informed. If you have any questions or need clarification on any part of this policy, our team is always here to help before you complete your purchase.